New service companies in Poland and Thailand

    Schuler expands its international customer service network

    Whether the performance of an existing press line is to be optimized or production is due to be launched on a new line: Schuler now offers customers in Poland expert on-site support in all questions concerning press and automation technology. The company’s wholly-owned subsidiary Schuler Poland Service (SPS) was recently founded in the southern Polish town of Kędzierzyn-Koźle. And with the opening of local service company Schuler Thailand (STH) in Bangkok, owners of Schuler press lines in Thailand can now also rely on prompt support.

    “Geographically, the new facility in Thailand is the perfect addition to our service portfolio,” says Rolf Wittlinger, Service Director Asia/Pacific at Schuler Pressen GmbH. “In the China, India, Thailand triangle, Schuler now enjoys good coverage of its Asian customers.” General Manager of Schuler Poland Service is Tomasz Kordala, who has already gathered considerable experience at various facilities of the Schuler Group: “We not only provide customer support with repairs and production launches, but can also offer accompanied manufacturing and staff training,” he explains. Holger Garbrecht, Managing Director of Schuler Presses in Göppingen and responsible for the entire Service division, adds: “Our new locations in Poland and Thailand will enable us to strengthen our positions in these markets.”

    More than 900 employees at over 30 locations

    There are now over 900 Schuler employees providing services at over 30 locations: in Brazil, China, France, the UK, India, Italy, Mexico, Russia, Switzerland, Slovakia, Spain, the Czech Republic, the USA – and now also Poland and Thailand. The services provided range from the procurement to the production phase of press lines and also include servicing and maintenance (also via the Internet), inspections, safety checks and overhauls. This not only applies to presses supplied by Schuler itself, but also to those from companies now part of the Schuler Group – such as Müller Weingarten, Umformtechnik Erfurt, Beutler Nova and Bêché.

    Owners of older press lines can also rely on the support of Schuler’s experts: with the aid of new control and automation technologies, for example, customers can still get good service from their aging machines. The consequence: an increase in productivity and reduced energy consumption. Service staff also help customers find used machines and can handle the entire dismantling, logistics and re-assembly process. If required, machine operators can be trained on site by the Schuler Academy’s highly qualified personnel.